Reference

What Governs Your Account at fc33

Your use of fc33 — from funding your account via Touch 'n Go eWallet or Boost through to requesting a withdrawal — is governed by the terms set out across this section.

Account TermsPrivacy & DataCookie PolicyJurisdiction NoticeContact Rights

Explore the Lobby Read FAQ

DATA & ACCOUNT SECURITY

How fc33 Handles Your Data and Account Safety

Your account security and personal data are handled with a clear process, not vague assurances. Here is exactly what we do across the four areas that matter most to you as an account holder.

Data Handling

Personal details you provide at registration — name, IC number, contact info — are held on secured servers with SSL encryption. We do not sell or share this data with third-party marketers.

Cookie Policy

We use session cookies to keep you logged in and performance cookies to understand page load behaviour. You can manage cookie preferences through your browser settings at any time.

Account Retention

Transaction records and account logs are kept for the period required under applicable data-retention rules. After that window closes, data is deleted unless a legal hold applies.

Your Right to Request Changes

You can request correction of inaccurate personal data or ask for account closure via live chat or email. We verify your identity first, then action the request within a reasonable period.

How Our Legal Terms Apply to Your Account

fc33 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account and transacting on fc33 — whether that is a DuitNow transfer, a Boost wallet deposit, or a GrabPay top-up — you agree to be bound by the account terms in force at the time. These terms define what actions are permitted on

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your account, how disputes are handled, and what recourse you have if something goes wrong. We update these terms when regulations or operational requirements change; the version published on this page is the current one, and continuing to use the platform after a revision constitutes acceptance.
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If you disagree with any update, you may request account closure via our support channel before the revision takes effect. Your account data, transaction records and communication history are retained in accordance with applicable data-retention obligations. All financial activity on your account — deposits via FPX,
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Maybank2u, or any supported e-wallet — is logged and can be retrieved on request within the retention window. Players in Kota Bharu and anywhere else in Malaysia access the same terms; there are no region-specific carve-outs within the country. Access to certain features depends on local
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law and is available only where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about your rights under our terms, want to submit a data access request, or need to flag a policy concern, use any of the channels below. We aim to respond to legal queries with the same attention we give account support — direct and without unnecessary delay.

Live Chat Start a live chat session from the fc33 lobby. Select the legal or account topic from the menu so your query reaches the right team without being rerouted.

Email Support Send your data request or policy question to our support email. Include your registered account details so we can verify identity before acting on any request.

Account Help Centre Log in, head to account settings, and use the Help section to raise a formal legal query or request a copy of your transaction history and retained data.

Common Questions About Our Terms and Your Rights

These are the questions we hear most often from account holders who want to understand their rights, how their data is used, and what the terms actually mean in practice.

The current terms are published on this Legal page. The version shown here is always the active one; any prior version is superseded the moment an update goes live.

Yes. Submit a data access request through live chat or support email with your registered account details. We verify your identity before releasing any personal data.

Log in, go to account settings, and use the Help section to flag the inaccuracy. Alternatively, contact support directly; we action corrections after identity verification is complete.

We do not sell account data to marketers. Data may be shared with payment processors — such as those handling Touch 'n Go eWallet or Boost transactions — only as needed to complete your transaction.

Once you request closure and we confirm your identity, your active account is closed. Transaction records are retained for the legally required period, then deleted unless a legal hold applies.

Raise a formal query via live chat or email support. If the response does not satisfy you, you have the right to escalate through the appropriate data authority in Malaysia.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy Appfc33 App InfoAbout Us

What Governs Your Account at fc33

How fc33 Handles Your Data and Account Safety

Data Handling

Cookie Policy

Account Retention

Your Right to Request Changes

How to Reach Us on Legal or Policy Matters

Common Questions About Our Terms and Your Rights

01 Where can I read the current version of fc33's account terms?

02 Can I request a copy of the personal data fc33 holds on my account?

03 How do I correct inaccurate information on my account?

04 Does fc33 share my data with third parties?

05 What happens to my account data if I close my account?

06 Who can I contact if I have a dispute about how my data was handled?

Legal

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