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Terms Conditions That Govern Your fc33 Account

These terms set out the rules that apply when you open an account with us, fund it through Touch 'n Go eWallet, Boost, or GrabPay, and access the lobby where local law permits.

Account eligibility depends on local lawDeposits via Touch 'n Go eWallet, Boost, GrabPayAccess available where permitted by local lawLive casino and slots

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YOUR ACCOUNT RIGHTS

Data, Security and Your Account Controls

We take our data and account security obligations seriously. These are the core practices that protect your information and give you control over your fc33 account.

Data Handling

We collect only what is necessary to operate your account — registration details, payment references, and session records. We do not sell your data to third parties outside of what is required to process your transactions.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can manage cookie preferences through your browser settings at any time without losing access to your account.

Account Security

Your account is protected with OTP verification on login and on withdrawal requests. If you receive an OTP you did not request, contact support immediately and do not share the code with anyone.

Data Requests and Changes

You have the right to request a copy of the data we hold on your account, or to ask us to correct inaccurate details. Submit your request through the Account Help section or contact support via email with your account ID.

How These Terms Apply to Your Account

fc33 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on fc33, you confirm that you have read, understood, and agreed to these terms in full. We may update them when our services change or when applicable regulations require it — we will notify you via the contact details on your account

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before material changes take effect. Access to our lobby, including live casino tables, slots, and sportsbook markets, is conditional on your eligibility under the laws of your jurisdiction. Where your local law does not permit online gaming activity, these terms do not extend access to you.
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Your account wallet holds funds you have deposited through supported local payment channels. Deposits made via Touch 'n Go eWallet and Boost are credited directly to your account wallet once the transfer is confirmed on our end. GrabPay deposits follow the same path — the transaction
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is confirmed against your GrabPay account before the balance appears in your fc33 wallet. You are responsible for keeping your login credentials and one-time passcodes secure. Any activity carried out under your credentials is your responsibility unless you have reported a security concern to our support
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team before that activity occurred. We reserve the right to suspend or close an account if the information provided during registration is found to be inaccurate, or if account activity is inconsistent with these terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT CHANNELS

Reach Us About Your Terms Query

If any part of these terms is unclear, or you need to raise a concern about your account, our support team is available through the channels below. Have your account details ready to help us verify and assist you faster.

Live Chat Open the chat window from the lobby to connect with our support team directly. Available for account queries, payment status checks, and terms clarifications.

Email Support Send your query to our support address listed in your account settings. Suitable for detailed questions about your terms, account status, or transaction records.

Account Help Page Log into your account and head to the Help section for self-service answers on deposit steps, withdrawal verification, and account eligibility questions.

Common Questions About These Terms

Here are the questions we hear most often about how these terms work in practice — straight answers, no filler.

We notify you before any material change takes effect. You can review the updated terms in your account settings. Continuing to use your account after the effective date means you accept the revised terms.

Yes. Submit a data request through the Account Help section or email our support team with your account ID. We will respond within the timeframe required by applicable local regulations.

The same terms apply across all accounts accessed from Malaysia, including players in Kota Bharu and Alor Setar. Access and eligibility remain subject to local law in your specific region.

Contact support via live chat or email with your transaction reference number. We will review the record against your Touch 'n Go eWallet, Boost, or GrabPay transfer confirmation and respond with our findings.

A suspended account cannot access the lobby or process withdrawals. If you believe your account was suspended in error, email our support team with your account ID and a brief explanation so we can investigate.

Legal queries about these terms should be directed to our support email. Include your account ID and the specific clause you are asking about so we can route your message to the right team.

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